Delete your account

You can delete your Haralt account yourself, in the app or on the website. It happens straight away and can't be undone. If you can't get in, send us an email and we'll delete it for you.

In the app

1. Open the Haralt app and sign in.
2. Go to Profile.
3. Tap «Delete account» at the bottom of the page.
4. Confirm with «Delete the account».

On the website

1. Sign in and go to My page → My account.
2. Click «Delete my account» under Delete account.
3. Confirm with «Yes, delete the account».

If you have a rental in progress, or a delivery that isn't settled, it has to be finished before the account can be deleted.

By email

Send an email to team@haralt.co from the address the account is registered with, with the subject «Slett kontoen min» (delete my account). We only delete the account that belongs to the address you write from – that's how we know it's yours.

Write the email

What is deleted

When the account is deleted, we remove straight away:

• Your account and sign-in – email and password, and sign-in with Google or Apple.
• Your profile: name, email, phone number, language, notification choices and newsletter choice.
• Saved cards: your customer record with our payment provider (Stripe) is deleted, with the cards.
• Push notifications: the notification address for your phone.
• Your chat with us in the app and on the website (when signed in): all conversations, messages and images.
• Your invite link, unused discounts and credits, and back-in-stock alerts.

What we keep, and for how long

Some things we have to keep because the accounts require it. They stay without your name and without a link to you:

• Rentals and purchases: what was rented or bought, when, where and what it cost, with the payment reference.
• Completed deliveries: amounts, items and payment references. Name, email, phone, address and notes to us are removed.
• Ratings and fault reports you sent about a rental – they belong to the rental and the item, not to you.

We keep this for as long as the law requires (the Norwegian Bookkeeping Act), and never longer than 60 months, as stated in our privacy policy. After that it is deleted.

Our payment providers keep their own records of the payments according to their obligations.

Emails you have sent us aren't linked to the account and aren't deleted automatically. Conversations you started in the chat on the website without being signed in are deleted automatically after 12 months without activity. Ask for it in your email and we'll delete both right away.

How long it takes

In the app and on the website the account is deleted the moment you confirm, and you are signed out. There is no waiting period.

If you ask by email, we do it by hand and reply when it's done – without undue delay and within one month at the latest, as the GDPR requires.